Private Patients:
A $50.00 deposit is required at the time of booking an initial  appointment, follow-up appointments or telehealth appointments and will go towards your appointment fee. This payment is refundable if you cancel or reschedule with at least 2 business days’ notice, otherwise, the deposit will be forfeited.

Deposit and Cancellation Policy:
Cancellations made less than two business days in advance or no-shows will result in the forfeiture of your deposit, as the clinic may not be able to offer that time slot to someone else. Please respect the doctor’s time by providing adequate notice if you need to reschedule, allowing us the opportunity to reallocate that time to other patients on our long waiting list.

Cancellations and No Shows:
Patients with two late cancellations or no-shows will be required to prepay the full consultation fee for all future appointments.

Late Arrival Policy:
If you’re more than 15 minutes late, the appointment will be considered a “no-show” and the full fee will be charged. We recommend arriving or preparing for Telehealth appointments 10 minutes prior to the scheduled time.

Doctor Communication Policy:
For inquiries about medications, symptoms, prescriptions, or medical documents, please book an appointment, as doctors cannot address these via phone or email. Contact us at 5408 0900 or for emergencies, call 000 or visit your local Emergency Department.

Lost Prescriptions and Pathology Forms
A fee of $50.00 applies for lost prescriptions and pathology forms outside of your appointment.

Zero Tolerance Policy:
We request that patients treat our reception and clinical staff with courtesy and respect. Any abusive, aggressive, or threatening behaviour will not be tolerated and may result in termination of the call, asking the patient to leave, or involving the police.

We kindly ask that you review these updates and feel free to reach out to us with any questions or concerns. Our team is here to assist you with any clarifications you may need.

We value your continued trust and appreciate your understanding as we work to enhance our services for you and all our patients.

Thank you for being part of our practice. We look forward to continuing to serve you.